I was searching for the perfect apartment after arriving in Singapore on October 2012. Somehow, I
came acrossFortville where I met Bobby. Bobby always helped me with a smile and lots of kindness.
He always went the extra mile to make sure my wife and I were pleased. Thanks very much to
Bobby and all the staff at Fortville for making 2 years memorable and we will be back. We will
return to Fortville again!!! Many thanks!!!
Thank you Bobby and the staff for making me feel at home in Singapore during my short stay at
Fortville. I hope I have a chance to stay with you again in the future.
Thanks so much for your hospitality. Really enjoyed my stay at Fortville. The staff have been very
friendly and helpful. Thanks once again.
Thank you for your team for making my stay an enjoyable one with great service from all the support
staff. Also note that I am planning out my return for future stay at Fortville.
Before I go back, I want to thank you for your good service, especially your good housekeeping. Your
housekeeper for my apartment is very kind and polite. My apartment is always very clean. When
my mother needed help, she is glad to help her. I think you can have a good colleague due to your
good management. Thanks for your good service again.
I would like to express my sincere appreciation for the wonderful stay I have had in the Fortville
apartment that you have arranged. I also like to bring to your knowledge how much I appreciate
the services of the apartment. The apartment is very comfortable and complete with the basic
necessities of a home. The apartment and all the things are in good condition and I never
encountered any problem with any of the facilities such as water and electricity. It truly gave me the
same vive that they promised in their marketing note “Enable residents to make Fortville their
Home”. Now is the time to say a heartfelt thank you guys for the help throughout the year. Thank
you very much for all the support. I do hope and pray that your rental business will continue to
flourish and you will be able to provide a convenient place to stay for more people. I will surely
recommendit to my friends and relatives. It is sad for me to leave your apartment but my new job
requires me to move to another country. I hope you will be able to serve more tenants well. I am
sure many will feel the same way. Finally, wishing you “A Happy and Enjoyable Christmas”.
Hi Management, I am very glad to inform you that we have had a wonderful experience with
Fortville acommodations. We love the place and the people. We have lived here for one year and it
has been more than pleasant. The staff and management of Fortville have been exceptional; they
always put the clients first. A special mention to our housekeeping staff, Ms Huanjin; she is one of
the most honest people you will meet. My little baby likes her so much because of her polite ways.
She is a gem of a person. Although she didn’t speak English, she would use sign language to speak to
my baby while she cleaned. That is one of the sweetest things. Also very special mention to Ms Tin;
she is a true professional and an amazing human being. I have never met anyone with so much
integrity before. The customer comes first for her always. When we had small issues with the air-
con, she personally came, inspected, assessed the situation and started providing a solution right
away; no delay when it comes to customer convenience. Fortville is such a pleasant place to live
because of the wonderful staff and management. After all, an experience is not the place but the
people you meet and, I can say from the bottom of my heart that it is the people here who made our
stay very memorable in Singapore. A big Thank You to everyone who helped us and made us feel
very special here. God Bless You All.
“I found the apartment very conveniently located, near bustops so that you can go to the city in less
than half an hour. The only minus point is maybe that there is no walk-in place to eat at night in the
neighbourhood. The one bed room where I stayed was very spacious and comfortable. Service was
excellent; I got my room clean and tidy once every two days. Bathroom with washing machine and
drying machine also made my life easier although it would be helpful to provide the manuals/
instructions how to use the 2 machines.
Thank you for the opportunity in staying Fortville. It is the second time I have used Fortville as a
staging post to settle in Singapore and it is an excellent facility for doing this. It provides everything
you need and is in a great location. The staff are all friendly and your housekeeping lady on 9th floor
did an excellent job in keeping the apartment serviced. Thank you to all your staff for making us feel
This is in reference to lady performing room service with respect to my unit. Her name is Huanjin
and through this mail, I am just communicating her tidy work and good job. Her room service is
usually clean and she is doing a great job. I am quite happy with her work and would like that she
continue doing room service for my apartment. Many thanks.
Good day, Sir/Madam, first of all, I am sorry for this so late letter for your employee, Hongjun.
During my family staying in your apartment from 19th Oct to 16th Dec, we were really enjoying this
staying period with comfortable living environment, especially with your Hongjun’s
careful cleaning and considerable service every time. We were always enjoying the luxurious
service and smile greetings. In view of this, on behalf of my family, we send our sincere regards and
thanks to her. Hope she has a prosperous happy new year!
Hi Bobby, I will be back to China tomorrow. It’s time to say goodbye. I’d like to thank you and your
team’s great help during my stay. Especially Casey; her hospitality makes me feel at home. I will
miss you guys. Merry Christmas and Happy New Year. Wish you and your team have a joyful holiday
season and all the best in 2015! Cheers.
I am Mrs. Kishore, living with my husband and baby in #04-04C at Fortville. I have been here for the
past 2 months and I am enjoying my stay. Not only do you have a wonderful property; it is also
maintained very well. The pool, gym lifts and corridors are clean all the time. Our condo is also
regularly cleaned by your housekeeping staff, Ms Casey. She does a fantastic job with cleaning every
nook and corner of our unit. Above doing her job well, she is also very polite and pleasant with a
smile at all times; she is extremely helpful and always eager to meet the customer’s requirements to
ensure that we have a pleasant stay. What I find most commendable is that, I never find a wrinkle
on the bed after she has made it. She is also very considerate when my baby sleeps. She does not
make a sound while she works; she is an asset to your company. Thank you once again for such
great customer service.
Hi Bobby, hope this mail finds you well. I stayed in Studio B in Fortville last Nov and at that time, I
was pregnant. The time was very difficult, with me struggling alone just with the baby in Singapore
between office and hospital. The Fortville team is fantastic; first you, in helping me smoothly and
quickly settle to the new place and resting well. Then the ladies who provided room maintenance;
they were not supposed to take care of me. However, obviously guided by the very loving hearts,
they proactively offered me the help to buy food, soup and fruit during lunch hour because I was in
such a bad shape that could not get up from bed to buy myself. Also the gentleman from China, an
electrician, fixed a problem of my cooking bottle immediately and, therefore extended my provision
line i.e. the instant noodles would then be made available for my dinner. I cannot find words good
enough to sufficiently convey my gratitude to you all. My apology for being unable to get all the
names but the faces are all engraved in my mind with my thanks. The experience is so warm.
I have been enjoying my stay in the service apartment of your company. The management/working
team and specially Mr. Bobby is so cooperative and helpful. All the workers are doing well.
Thanks to the team for all the great work! We have really enjoyed staying at Fortville.